Email support
Email: [email protected]
Please describe your question clearly so we can understand what you need.
What to include in your message
- The subject of your question, such as product details, website content, or an existing order.
- If your question concerns an order, the order number and the email address used at checkout, where appropriate.
- A brief description of the issue and any relevant non-sensitive details.
Order and delivery questions
If you have already placed an order, include your order reference so your request can be directed appropriately. Delivery estimates, tracking, cancellation options, and refund eligibility depend on the applicable order and checkout terms. Please review the confirmation email and the terms provided when you purchased.
Product information
For questions about dimensions, materials, cleaning, or use, tell us which detail you need clarified. Always follow the care instructions supplied with your exact product. If you have persistent pain or another medical concern, seek advice from a qualified healthcare professional rather than relying on product information alone.
Privacy and security
Please do not send payment card numbers, passwords, identity documents, or other highly sensitive information by email. We will not need your password to help with a general enquiry.
Response times
We aim to review incoming messages and respond as soon as reasonably possible. Response times may vary during busy periods. An email acknowledgement or reply should not be treated as confirmation that an order has been changed or cancelled unless that action is explicitly confirmed.